Privacy Policy – Your Data, Your Rights at 99ybet
At 99ybet we treat your personal information with the same care we expect you to treat your account credentials. This Privacy Policy explains exactly what data we collect, why we collect it, how we protect it, and what rights you have over it as a player in Bangladesh.
📌 Introduction
This Privacy Policy ("Policy") describes the practices of 99ybet ("we", "us", "our", "the Platform") regarding the collection, use, storage, transfer, and protection of personal data belonging to registered players, website visitors, and other users ("you", "your") who access or interact with 99ybet.asia and its associated services.
This Policy forms an integral part of the 99ybet Terms & Conditions. By creating an account or continuing to use the 99ybet platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must discontinue use of the platform immediately.
99ybet is committed to handling your personal data responsibly, transparently, and securely. We apply 256-bit SSL encryption across all data transmissions on the platform, and we do not sell, rent, or trade your personal information to third-party marketers under any circumstances.
99ybet will never sell your personal data to third parties. We will never ask for your bKash PIN, Nagad mPIN, Rocket password, or any bank account password via email, chat, or phone. If you receive such a request, please report it to our support team immediately.
📋 Data We Collect — At a Glance
The following categories represent the primary types of personal data 99ybet may collect from you during registration, account operation, and general platform use.
Your full name, date of birth, mobile phone number, email address, residential address (city, district), and any government-issued identification document number provided during account verification. This data is used to confirm your identity, verify your age (21+), and comply with anti-money laundering obligations.
Records of all deposits and withdrawals including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard), transaction amounts in Bangladeshi Taka (৳), timestamps, and transaction reference numbers. We do not store your bKash or Nagad mPIN or full payment credentials on our servers.
Your game history, bet amounts, wager outcomes, bonus usage, session durations, preferred game categories (slots, live casino, cricket, crash games), and any responsible gaming limit settings you have applied. This data is used to personalise your experience and meet our responsible gaming obligations.
Your IP address, device type, operating system, browser type and version, screen resolution, time zone setting (Bangladesh Standard Time, UTC+6), pages visited, session duration, referring URL, and click-path data collected via server logs and analytics tools. This data is used for security monitoring, fraud detection, and platform optimisation.
Records of any communication between you and 99ybet support staff, including live chat transcripts, email correspondence, and any support tickets raised. These records are retained for quality assurance, dispute resolution, and regulatory compliance purposes.
Session cookies, persistent cookies, and similar tracking technologies are used on 99ybet.asia to maintain your login session, remember your preferences, and gather anonymised analytics about platform usage. You may control cookie settings through your browser; however, disabling essential cookies may impair your ability to use the platform.
⚙️ 1. How We Use Your Personal Data
99ybet processes your personal data only for lawful purposes and only to the extent necessary to fulfil those purposes. The primary legal bases for our processing are: your consent (where expressly given), the performance of our contract with you (account operation and payment processing), compliance with legal obligations (AML, age verification), and our legitimate interests (platform security, fraud prevention, and service improvement).
- To create, verify, and maintain your 99ybet player account, including age verification to confirm you are at least 21 years of age before permitting real-money play.
- To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain accurate financial records of all transactions conducted on your account.
- To deliver the gaming and sports betting services you request, personalise your game recommendations, and apply any responsible gaming settings you have configured.
- To send you transactional communications including deposit confirmations, withdrawal notifications, account verification requests, and security alerts via SMS to your registered Bangladeshi mobile number.
- To send you promotional communications (bonus offers, tournament alerts, seasonal promotions tied to events such as BPL, IPL, Eid, and Pohela Boishakh) where you have opted in to marketing communications. You may opt out at any time.
- To detect and prevent fraud, collusion, money laundering, underage gambling, and any other activity that violates our Terms & Conditions or applicable law.
- To comply with legal and regulatory obligations, including responding to lawful requests from government authorities and financial intelligence units where required by law.
- To improve the 99ybet platform through analysis of aggregated, anonymised usage data, identification of technical issues, and testing of new features.
🤝 2. When We Share Your Data
99ybet does not sell, rent, or otherwise commercially exploit your personal data. We share your data only in the circumstances described below, and only to the minimum extent necessary:
- Payment Processors: Your transaction data is shared with the relevant payment service provider (e.g., bKash, Nagad, Rocket, Dutch-Bangla Bank) solely for the purpose of processing your deposit or withdrawal. These providers have their own privacy policies governing their use of your data.
- Game Software Providers: Technical session data is shared with licensed game studios (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) to facilitate real-time game delivery. These providers do not receive your identity or financial data beyond what is technically necessary.
- Fraud and Security Services: We may share device and behavioural data with specialist fraud detection and cyber security service providers for the purpose of identifying and preventing account compromise, bonus abuse, and financial crime.
- Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, financial intelligence units, or other government bodies where we are legally required to do so, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of 99ybet, our players, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of 99ybet's assets, your personal data may be transferred to the acquiring entity, subject to the same data protection obligations as described in this Policy.
99ybet does not share your personal data with third-party advertisers, data brokers, or marketing agencies. Any promotional communications you receive will originate solely from 99ybet and will relate exclusively to 99ybet services.
🛡️ 3. How We Protect Your Data
99ybet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. While no system can guarantee absolute security, the measures we apply reflect current industry best practices for mobile-banking integrated gambling platforms serving the Bangladesh market.
- All data transmitted between your device and 99ybet.asia is encrypted using 256-bit SSL/TLS encryption. Look for the padlock icon in your browser's address bar to confirm the secure connection is active.
- Your account password is stored using industry-standard one-way hashing. 99ybet staff cannot retrieve your plain-text password; if you forget it, a reset is required via your registered mobile number.
- Access to player data within 99ybet is restricted to personnel with a legitimate operational need. All staff with data access are subject to confidentiality obligations and regular security training.
- Payment processing is handled through encrypted, compliant payment gateways. Your bKash, Nagad, or bank credentials are entered directly into the respective provider's secure interface and are never stored on 99ybet servers.
- We conduct periodic security assessments and vulnerability testing to identify and remediate potential weaknesses in our systems before they can be exploited.
- In the event of a data breach that is likely to result in a risk to your rights or freedoms, 99ybet will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.
🗓️ 4. Data Retention
99ybet retains your personal data for as long as your account remains active and for a defined period thereafter, as required by our legal and regulatory obligations. The following general retention principles apply:
- Identity and account data is retained for the full duration of your account's active life, plus a minimum of five years following account closure, to satisfy anti-money laundering record-keeping requirements.
- Financial transaction records are retained for a minimum of seven years from the date of the transaction, in accordance with financial record-keeping standards.
- Support communications and dispute records are retained for three years from the date of closure of the relevant support case.
- Technical and device log data used for fraud detection is typically retained for twelve months from the date of collection, after which it is anonymised or deleted.
- Where you have requested deletion of your data (subject to our right to retain data for legal compliance purposes), we will action your request within 30 calendar days and confirm the outcome in writing.
⚖️ 5. Your Data Rights
As a 99ybet player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or email. We will respond within 30 calendar days of receiving a valid request.
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Request deletion of your data where we have no legal basis to retain it.
Ask us to suspend processing of your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on our legitimate interests, including direct marketing.
Please note that some rights are subject to exceptions. For example, we cannot delete data that we are legally required to retain for AML or regulatory compliance purposes. Where we are unable to fulfil a request in full, we will explain the reason clearly in our response.
🍪 6. Cookies and Tracking Technologies
99ybet uses cookies and similar technologies to operate the platform, remember your preferences, maintain your login session, and gather anonymised analytics data. Cookies are small text files placed on your device by your browser when you visit 99ybet.asia.
- Essential Cookies: Required for the platform to function. They enable login session management, security token validation, and payment gateway handoffs. These cannot be disabled without impairing core functionality.
- Preference Cookies: Remember your settings such as language preference and display options so you do not need to reset them each visit.
- Analytics Cookies: Collect anonymised data on how players navigate and use the platform. This data is aggregated and does not identify you personally. It is used solely to improve platform performance and user experience.
- Security Cookies: Used to detect and prevent fraudulent access attempts, bot activity, and account takeover attacks.
You can manage or disable non-essential cookies through your browser settings. Please note that blocking essential cookies will prevent you from logging in or completing transactions on the platform.
📎 7. Additional Provisions
Minors: 99ybet is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal data, we will immediately close the account, delete the data, and, where appropriate, report the matter to the relevant authorities.
Third-Party Services: The 99ybet platform integrates with third-party payment providers (bKash, Nagad, Rocket, Upay, DBBL, BRAC Bank, City Bank, Islami Bank, Visa, Mastercard) and game software providers (Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, Ezugi). Each of these third parties operates under its own privacy policy. 99ybet is not responsible for the data practices of these third parties once data leaves our systems.
Changes to This Policy: 99ybet reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered players via their registered mobile number or email address at least 7 days before the changes take effect. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of the platform following publication of an updated Policy constitutes your acceptance of the revised terms.
Contact: If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our data protection team at [email protected]. Our team is available 24 hours a day, 7 days a week via live chat and email.
To submit a formal data subject access request, rectification request, or deletion request, please email [email protected] with the subject line "Data Rights Request" and include your registered mobile number for account verification. We will acknowledge your request within 5 business days and respond in full within 30 calendar days.
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