Responsible Gaming — Play Smart, Stay in Control
At 99ybet, gambling is entertainment — not a way to make money or escape problems. Our responsible gaming tools, 21+ age restriction, and round-the-clock support team exist to make sure every player in Bangladesh can enjoy the platform safely and within their means.
🤝 Our Commitment to Safe Play
99ybet believes that responsible gaming is not a checkbox — it is a core part of how we operate every single day. Every feature on our platform, from deposit processing via bKash and Nagad to live casino sessions and cricket betting on the BPL and IPL, is built with player safety in mind.
Gambling at 99ybet should always feel like a leisure activity — something you choose to do because it is enjoyable, not something you feel compelled to do. If at any point gambling stops feeling fun, or if you find yourself spending more time or money than you planned, we strongly encourage you to use the self-management tools described on this page or to contact our support team immediately.
This page outlines the practical tools 99ybet provides, the warning signs of problem gambling to watch for, and the steps you can take to regain control. All tools described here are available free of charge to every registered 99ybet player in Bangladesh.
99ybet is an adults-only platform. All players must be at least 21 years of age to register and play. We conduct age verification checks during the account approval process. If we discover that a player is under 21, the account will be closed immediately, all funds will be returned, and the matter may be referred to the relevant authorities. Please do not attempt to register on behalf of a minor.
🛠️ Your Safety Toolkit at 99ybet
The following tools are built into your 99ybet account. You can activate or adjust them at any time by contacting our support team via live chat or email. There is no fee, no penalty, and no waiting period to enable any of these features.
Set a maximum deposit amount per day, per week, or per month. Once your chosen limit is reached, no further deposits can be made until the limit period resets. Limits take effect immediately when set. Requests to increase a limit are subject to a 7-day cooling-off period to protect you from impulsive decisions.
Available NowSet a maximum play duration per session. When your session time runs out, you will receive an alert and be automatically logged out of 99ybet. This tool is especially useful if you tend to lose track of time during live casino or crash game sessions. You can set limits ranging from 30 minutes to 8 hours per session.
Available NowTake a short break from gambling without permanently closing your account. You can request a time-out of 24 hours, 7 days, or 30 days. During a time-out, your account is suspended — you cannot log in, deposit, or place bets. Your account balance is preserved and will be available when your time-out period ends.
Activates ImmediatelyIf you feel gambling is causing serious harm to you or your family, self-exclusion allows you to permanently close your 99ybet account for a minimum period of 6 months, 1 year, or permanently. Once self-exclusion is activated, it cannot be reversed before the chosen period ends — even at your own request. Any remaining balance will be refunded to your bKash, Nagad, or Rocket wallet.
Permanent ProtectionRequest a full activity report showing your deposit history, withdrawal history, total amounts wagered, net win/loss figures, and time spent on the platform over any 30-day period. Reviewing your actual spending figures regularly is one of the most effective ways to stay aware of your gambling habits and catch issues early.
On RequestYou can opt out of all promotional communications from 99ybet at any time. This includes bonus offers, tournament notifications, and seasonal promotions (such as BPL season promotions or Eid bonus campaigns). Removing marketing messages can help reduce triggers that encourage unnecessary play. Contact support or reply STOP to any SMS to opt out immediately.
Instant⚠️ Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The signs listed below are commonly associated with gambling that has started to cause harm. If you identify with three or more of these signs, we strongly encourage you to contact our support team or consider activating a time-out or self-exclusion.
- You spend more money gambling than you can comfortably afford to lose, or more than you originally planned when you started a session.
- You find yourself returning to gamble in order to recover money you have previously lost — sometimes called "chasing losses".
- You feel restless, irritable, or anxious when you try to reduce or stop gambling.
- You have lied to family members, friends, or colleagues in Dhaka, Chittagong, or elsewhere about how much time or money you spend gambling online.
- Gambling has caused you to miss work, neglect responsibilities, or damage important personal relationships.
- You have borrowed money, sold possessions, or used household funds to finance your gambling activity.
- Gambling has become your primary way of coping with stress, boredom, loneliness, depression, or other negative emotions.
- You have previously tried to cut down or stop gambling and found yourself unable to do so.
Problem gambling affects people from all walks of life across Bangladesh — from Sylhet to Khulna, Rajshahi to Cox's Bazar. Recognising the signs and reaching out for help is a sign of strength, not weakness. 99ybet's support team is trained to listen without judgement and to help you access the right tools immediately.
🆘 How to Get Help Right Now
If you believe gambling is becoming a problem for you or someone you care about, please take action today. The sooner you reach out, the easier it is to regain control. Here are the steps we recommend:
- Contact the 99ybet support team via live chat on the platform or by emailing [email protected]. Tell the agent you would like to activate a responsible gaming tool. The team is available 24 hours a day, 7 days a week, including during BPL and IPL tournament seasons when play volumes are highest.
- Request an immediate time-out if you need a short cooling-off period. The account suspension takes effect within minutes of your request and requires no documentation or approval delay.
- If your gambling has reached a level where you feel you cannot stop, request self-exclusion. Our support agent will guide you through the process. Your remaining wallet balance in Bangladeshi Taka will be returned to your bKash, Nagad, or Rocket account within 3 business days.
- Speak to a trusted person in your life — a family member, friend, or religious leader — about what you are experiencing. Social support is one of the most effective elements of recovery from problem gambling.
- Review the activity and spend reports from your 99ybet account to get a clear, honest picture of your gambling history. Sometimes seeing the actual numbers on paper is the most powerful motivation to make a change.
Our dedicated responsible gaming support staff are available around the clock. All conversations are treated with complete confidentiality. We will never share your responsible gaming interactions with third parties.
Email: [email protected]
Subject line: "Responsible Gaming Request" — this routes your message directly to our trained welfare team.
👨👩👧 Protecting Vulnerable Players and Minors
99ybet takes its obligations to protect vulnerable players and minors extremely seriously. The following measures are in place across all devices and account types on the platform.
Under-21 Access Prevention: During registration, players are required to confirm their date of birth and provide identity verification. Accounts where the player cannot be confirmed as 21 or older are suspended pending verification and may be permanently closed. We reserve the right to request additional identity documents — such as a national ID card, passport, or birth certificate — from any player at any time.
Parental Controls: If you share a device with younger family members, we strongly recommend enabling parental control software on your phone or tablet to prevent access to 99ybet and other gambling platforms. You should also keep your 99ybet login credentials private and never save them on a shared device.
Third-Party Concerns: If you are concerned that a family member or friend may have a gambling problem and has an active 99ybet account, please contact us at [email protected]. While we are bound by data protection obligations and cannot share another player's account details with you, we can flag the account for a welfare check and ensure the player is made aware of available support tools.
Fair Play Commitment: 99ybet operates as a safe and reliable platform. All games on the platform use certified random number generation (RNG) systems audited by independent testing laboratories. No game outcome can be predicted or influenced. The house edge on each game is fixed and disclosed. Gambling outcomes are always uncertain — please never bet money you cannot afford to lose.
Ready to Play Responsibly?
Enjoy slots, cricket betting, and live casino games on 99ybet — with the peace of mind that your safety tools are always just one message away. 21+ only.